Remote- • Open to Global Opportunities
Esther Umoh.
Customer Success • Operations • Growth Professional
I help teams run better, customers succeed, and businesses scale — with measurable results across time zones.
Customer Success • Operations • Growth Professional
I help teams run better, customers succeed, and businesses scale — with measurable results across time zones.
I'm an operations and customer success professional with 3+ years working across global e-commerce platforms, property tech, and digital startups. I've supported over 1,000 customers across the US, UK, Canada, and Africa while maintaining a 98% satisfaction rate.
My background is cross-functional. I started in frontend development, moved into customer operations, built my own e-commerce brand from scratch, and helped scale another business from 5K to 50K+ followers while driving 5,000+ sales in six months across marketing, CX, and operations.
That combination means I understand both the system side and the human side of most business problems. I'm Google-certified in Project Management and an Asana Workflow Specialist.
Onboarding, retention, health monitoring & stakeholder communication
Workflow automation, SOP development & process optimisation
Content strategy, email campaigns & data-driven engagement
Frontend development background, bridges user & engineering teams